Qingdao launched a 100-day campaign to crack down on consumer fraud

Morning Post, April 19, reporter learned from the Municipal Market Regulatory Bureau that near the peak season of tourism, our city from April 17 to the end of July, launched a major consumer fraud rectification campaign in the city. Five kinds of illegal acts of deceiving and misleading consumers, false pricing, sub-optimal and unequal format clauses are listed as the key contents of rectification, so as to effectively safeguard consumers'legitimate rights and interests and create a safe and secure consumption environment. According to the introduction, this special rectification focused on the catering field, combined with the actual situation of the jurisdiction and the hotspot of consumer complaints, extended to the field of tourism and shopping. Relying on laws and regulations such as Food Safety Law, Product Quality Law, Consumer Rights and Interests Protection Law, Price Law and Anti-Unfair Competition Law, the rectification action severely cracks down on consumer fraud, consumer traps and other violations of consumer rights and interests. In order to standardize the business behavior of operators, strengthen the connection between mediation of consumer disputes and administrative law enforcement, protect the legitimate rights and interests of consumers, and create a safe and secure consumption environment. In action, it is strictly forbidden to use mediation instead of punishment, and to investigate and punish consumer fraud together. For the consumption disputes of foreign tourists during the youth period, the "advance compensation" mechanism will be launched to resolve the tourism consumption disputes.

Focus on investigating and dealing with five kinds of fraudulent consumer behavior

Firstly, operators cheat and mislead consumers by false or other improper means in the provision of goods or services;

Secondly, consumers misunderstand behavior caused by non-compliance with the prescribed marked price, false marked price or improper marked price;

Thirdly, they fill up the goods with falsehood, adulterate the falsehood and lack of weight;

Fourthly, it infringes on the legitimate rights and interests of consumers by using unequal format clauses;

Fifth, it is the illegal act of other fraudulent consumers.